All orders are lovingly packaged and sent to your address via USPS First Class within 3-5 business days of receiving payment (I ship packages every Monday and Friday). Please let me know if you would like shipment upgrades & insurance on your order first before placing your order. If there are any special requests that you want done to the products, please message me first before placing the order to see if it's possible.
I ship with USPS International First Class mail which does not come with delivery confirmation. Shipping time is between 2-6 weeks, depending on the country. Any duty or import taxes are the responsibility of the customer. International packages do not have tracking or insurance. If you would like it, please convo me first. It is an additional fee.
I do not refund for lost or stolen packages. I am not responsible for items not received due to an incorrect address.
REFUNDS & EXCHANGES
All sales are final, but if something goes awry in transit, I'd be more than happy to try to work an exchange or repair.
I am no longer doing commissioned work. This includes wedding materials, custom rubber stamps, logos, and any illustration work. I'm sorry if I previously said to message me or check in later. I am working on a children's book series and the workload is intense.
However, I will still do in-person, live drawing at select pop-ups, open studio days (at Le Petit Elefant studio), craft fairs, and conventions. I will announce these occasions through social media.